Info

We’ve made some really important changes whilst we’ve been working very hard looking after our animals during lockdown.

 

BOOKING –

Now, the only way to visit is to pre-book, we have moved to online booking ONLY.  We’re only releasing 7 days Tickets initially, to allow for any changes in the Government guidelines – Tickets will be released early this week!

We need to carefully manage and control the number of visitors every day to help keep you safe, this includes all visitors and Annual Pass holders too.

Visitors (including Annual Pass holders) will be able to book a 15 min arrival time to minimise queuing – PLEASE HAVE YOUR ORDER CONFIRMATION READY – either on your mobile device or a printed version, ANNUAL PASS HOLDERS MUST SHOW THEIR VALID ANNUAL PASS CARDS too.  You are welcome to stay all day from the time of your allocated arrival timeslot.  We will close at 5.30pm to allow for additional cleaning.

 

KEEPING SAFE –

First of all, if you or a member of your group / household becomes unwell with COVID-19  or symptoms including a new continuous cough, high temperature or loss of or change in your normal taste or smell,  or they have been asked to self-isolate, please stay at home and DO NOT visit Walby Farm Park.

If you already have booked your online tickets, please contact us PRIOR TO or ON your intended visit date at [email protected] to request transfer of your tickets to an alternative date.  This will be subject to availability, but we will make reasonable efforts to do so. Tickets not redeemed on their booked date will automatically expire and will not qualify for a transfer to an alternative date. To contact us please phone 01228573056 or email [email protected] In the event of another enforced closure at Walby Farm Park from COVID-19, tickets already purchased will be transferable to an alternative date upon re-opening.

During a visit, we all have a duty of care to protect ourselves and others around us.

Please ensure that you and your family /group

  • Regularly wash your hands for 20 seconds using the warm water and soap.
  • Stay a safe distance from others.
  • Comply with the one-way systems in place.
  • Carry tissues and cough or sneeze into them or your elbow, before safely disposing of tissues in a bin and washing your hands.
  • Make payments by contactless card or mobile app.
  • Wash your hands with warm water and soap both before and after entering animal contact areas.
  • Avoid touching surfaces unnecessarily.
  • Supervise the children in your care and ensure they regularly wash their hands and follow site guidelines.

 

Car Parking – We ask that you park sensibly, with sufficient space between cars, and respect the space of other visitors.

We’re also now cashless and contactless where possible, you will see Perspex screens at our till points.

It has always been essential to carry out good hand hygiene when visiting a farm, please make sure to wash your hands regularly, at one of our handwashing stations.

Visitors will also find several new hand sanitising stations (both inside and outside), located throughout the farm park to ensure hygiene standards are high.

To further ensure safe social distancing, we’ve introduced lots of new signage, queuing markers, and a number of one-way systems.  There will be no re-admission.

Our toilets will be open and subject to an enhanced cleaning regime.

Please be kind to our team who may politely remind you to stay a safe social distance and follow the safety measures in place.

We’ve enhanced our cleaning regimes, during your visit you’ll see our ‘Clean Team’ cleaning even more frequently throughout the day.  Our Team may choose to use personal protection while working.

Working together – please do your bit to keep our visitors and our team safe too, by using the bins provided and leaving areas tidy when you’ve finished.

To support NHS Test and Trace in England, visitor attractions have been asked to collect the details, and maintain records, of staff, customers and visitors on their premises.  This may be necessary if an individual, who is present at our attraction at the same time as you, tests positive for COVID-19. NHS Test and Trace may then contact you to provide appropriate advice. By maintaining records of staff, customers and visitors (and sharing these with NHS Test and Trace where requested) this can help to identify people who may have been exposed to the virus.

 

ACTIVITIES –

We are sorry, but in line with current Government guidelines, THE INDOOR ADVENTURE PLAY BARNS & OUR BRAND-NEW UNDERCOVER ATTRACTION – ‘MILECASTLE 62’ WILL REMAIN CLOSED FOR NOW, but we will open these as soon as possible.  Visitors will be able to meet all our farm animals in the Animal Barn.  Tractor and Trailer rides and also Barrel Train rides are available (subject to weather and ground conditions) with reduced capacity.

All outdoor play will be open including the Sledge Slide, JCB Dig & Play, Walby’s Wacky Golf, Farm Footgolf and pedal Go-Karts. Sandpits are open however shared buckets and spades have been removed. You are welcome to bring your own.

Specific attractions may advise restricted numbers of individuals / family groups at any one time.

 

FOOD & DRINK –

You can still enjoy our delicious and home-made food and snacks; you will be able to head to our website to view our menus and place your order. Once your food is ready, we’ll let you know, so you can ‘Click & Collect’!

Bringing a picnic – please head to one of our grassed areas and enjoy your food at one of the picnic benches. We’re sorry but your own food can’t be eaten in the buildings or on our decking areas, please dispose of any rubbish in the bins provided to help our Team keep the site clean and tidy throughout the day.

 

GIFT SHOP –

Walby’s Gift Shop will be open. Please use the hand sanitiser before you enter, practice social distancing, and avoid close contact with others. Avoid touching shop items that you do not intend to purchase and please supervise your children.

 

Lastly, please check our website before you set off, for all of the up to date information that you need to have the great, safe day out at Walby Farm Park!

See you soon!

 

We hope that we can help you find out what you need to know using the links above.

Here you can download our Walby_Farm_Park_2020 leaflet.

If you can’t find what you need please do get in touch – we’d love to hear from you.

You can either contact us by telephone on 01228 573056,

Email us at [email protected]

Or contact us via social media through Facebook or Twitter, whichever way you prefer!  We also have a YouTube channel.

For your information, please follow the link to our Privacy Policy –  GDPR Privacy Notice for website Walby Farm Park May 2018 FINAL.

In addition, here is our Cookie Policy, please click on the link – GDPR-compliant-cookie-policy-1 Walby Farm Park May 2018 FINAL.

For our latest update on Coronavirus, please visit this information page.

Information