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We’ve made some really important changes whilst we’ve been working very hard looking after our animals during lockdown.

BOOKING –

Now, the only way to visit is to pre-book, we have moved to online booking ONLY.

Currently, due to the constantly changing Government guidelines, Day Tickets are being released only 7 days ahead, thank you for bearing with us with this.

We need to carefully manage and control the number of visitors every day to help keep you safe, this includes all visitors and Annual Pass holders too.

Visitors (including Annual Pass holders) will be able to book a 15 min arrival time to minimise queuing – PLEASE HAVE YOUR ORDER CONFIRMATION READY – either on your mobile device or a printed version, ANNUAL PASS HOLDERS MUST SHOW THEIR VALID ANNUAL PASS CARDS too.  You are welcome to stay all day from the time of your allocated arrival timeslot.  We will close at 5.30pm to allow for additional cleaning.

When pre-booking your tickets you will also be asked to choose your 40-minute timeslot for play in our brand-new all weather play area “Milecastle 62” opening from Sat, 25 July 2020, please include all adults and children in the family / group as we have limited capacities for visitors in that area.  From Sat, 15 August 2020, our indoor Adventure Play Barn is also bookable in the same way.

Usually Walby Farm Park tickets are non-transferable and non-refundable.

In the current times we are happy to move your bookings for you, there will be a charge £2 per ticket for this.

For Annual Pass holders please let us know if you need to cancel your Annual Pass Day Ticket, there’s no charge for this, we can then release those tickets for someone else to enjoy.  We really appreciate you letting us know.  Thank you!

Please note Annual Passes have been extended by 4 months to reflect the closed period (electronic vouchers were issued to DD Annual Pass holders in July 2020), all Vouchers issued prior to 20 March have been extended by 4 months, unfortunately we are not able to accept Vouchers beyond their new extended expiry date.

 

KEEPING SAFE –

First of all, if you or a member of your group / household becomes unwell with COVID-19  or symptoms including a new continuous cough, high temperature or loss of or change in your normal taste or smell,  or they have been asked to self-isolate, please stay at home and DO NOT visit Walby Farm Park.  If you, your child or anyone in your close family has had any symptoms commensurate with COVID 19 within the last 14 days  please stay at home.

If you already have booked your online tickets, please contact us PRIOR TO or ON your intended visit date at [email protected] to request transfer of your tickets to an alternative date. Usually Walby Farm Park tickets are non-transferable and non-refundable.  In the current times we are happy to move your bookings for you, there will be a charge £2 per ticket for this.  This will be subject to availability, but we will make reasonable efforts to do so. Tickets not redeemed on their booked date will automatically expire and will not qualify for a transfer to an alternative date. To contact us please phone 01228573056 or email [email protected] In the event of another enforced closure at Walby Farm Park from COVID-19, tickets already purchased will be transferable to an alternative date upon re-opening.

From 14 September 2020, you can only visit in groups of up to 6 people (unless you are visiting as a household or support bubble which is larger than 6) – the new guidance is set out here. Until 14 September, the current guidelines apply.

During a visit, we all have a duty of care to protect ourselves and others around us.  Current Government ‘Visitor Economy’ guidance asks us to protect our visitors and team, increasing ventilation by keeping doors and windows open where possible and running ventilation systems at all times.

Please ensure that you and your family /group

  • Regularly wash your hands for 20 seconds using the warm water and soap.
  • Stay a safe distance from others.
  • Comply with the one-way systems in place.
  • Carry tissues and cough or sneeze into them or your elbow, before safely disposing of tissues in a bin and washing your hands.
  • Make payments by contactless card or mobile app.
  • Wash your hands with warm water and soap both before and after entering animal contact areas.
  • Avoid touching surfaces unnecessarily.
  • Supervise the children in your care and ensure they regularly wash their hands and follow site guidelines

Face Coverings – WE WOULD RESPECTFULLY REMIND ALL OF OUR VISITORS OF 11 YEARS & OVER THAT YOU SHOULD FOLLOW GOVERNMENT GUIDANCE AND WEAR A FACE COVERING INDOORS.

CHILDREN UNDER 11 AND THOSE EXEMPT DUE TO MEDICAL CONDITIONS DO NOT NEED TO DO THIS.

For members of the public in England from 8 August, by law, the places where you will have to wear a face covering was expanded to include indoor zoos or visitor farms or other indoor tourist, heritage or cultural sites.

You are expected to wear a face covering immediately before entering our visitor attraction and must keep it on until you leave.

You are also strongly encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet.

You can remove your face covering in order to eat and drink if reasonably necessary.  This should be in an area that is specifically for the purposes of eating and drinking, you can remove your face covering in this area only.  You must put a face covering back on once you leave your seating area.

The latest Government guidance on face coverings can be found HERE.

Car Parking – We ask that you park sensibly, with sufficient space between cars, and respect the space of other visitors.

We’re also now cashless and contactless where possible, you will see Perspex screens at our till points.

It has always been essential to carry out good hand hygiene when visiting a farm, please make sure to wash your hands regularly, at one of our handwashing stations.

Visitors will also find several new hand sanitising stations (both inside and outside), located throughout the farm park to ensure hygiene standards are high.

To further ensure safe social distancing, we’ve introduced lots of new signage, queuing markers, and a number of one-way systems.

There will be no re-admission. Please do not exit until you are leaving for the day as you will not be allowed back through the main entrance.  We have had to introduce a one-way system for visitors to minimise where visitors come face to face, in accordance with the guidelines.

Our toilets will be open and subject to an enhanced cleaning regime.

Please be kind to our team who may politely remind you to stay a safe social distance and follow the safety measures in place.

We’ve enhanced our cleaning regimes, during your visit you’ll see our ‘Clean Team’ cleaning even more frequently throughout the day.  Our Team may choose to use personal protection while working.

Working together – please do your bit to keep our visitors and our team safe too, by using the bins provided and leaving areas tidy when you’ve finished.

To support NHS Test and Trace in England, visitor attractions have been asked to collect the details, and maintain records, of staff, customers and visitors on their premises.  This may be necessary if an individual, who is present at our attraction at the same time as you, tests positive for COVID-19. NHS Test and Trace may then contact you to provide appropriate advice. By maintaining records of staff, customers and visitors (and sharing these with NHS Test and Trace where requested) this can help to identify people who may have been exposed to the virus.

 

ACTIVITIES –

Our brand-new Undercover Attraction ‘MILECASTLE 62’ is open and the booking process includes an option to choose your 40 minute slot for play, please include all adults and children in the family / group as we have limited capacities for visitors in that area.  From Sat, 15 August 2020, our indoor Adventure Play Barn is also bookable in the same way.Visitors will be able to meet all our farm animals in the Animal Barn.  Tractor and Trailer rides and also Barrel Train rides are available (subject to weather and ground conditions) with reduced capacity.

All outdoor play will be open including the Sledge Slide, JCB Dig & Play, Walby’s Wacky Golf, Farm Footgolf and pedal Go-Karts. Sandpits are open however shared buckets and spades have been removed. You are welcome to bring your own.

Specific attractions may advise restricted numbers of individuals / family groups at any one time.

 

FOOD & DRINK –

For online food orders, please use your phone camera to scan the QR code on the notices around Walby Farm Park, scanning the QR code with your phone camera takes you to our online food ordering website – some phones need a QR scanner app but most we’ve found work with the phone camera, alternatively the web address can by typed into your browser.  The ordering system works in the same way as any online shopping.

Once your order has been received you will receive an email to confirm the order (please check your junk email box if your order confirmation doesn’t arrive straightaway!).

Once your food is ready, we’ll also let you know with an email, so you can ‘Click & Collect’!

Here’s a sample of our menu in July 2020:

Bringing a picnic – please head to one of our grassed areas and enjoy your food at one of the picnic benches. We’re sorry but your own food can’t be eaten in the buildings or on our decking areas, please dispose of any rubbish in the bins provided to help our Team keep the site clean and tidy throughout the day.

 

GIFT SHOP –

Walby’s Gift Shop will be open. Please use the hand sanitiser before you enter, practice social distancing, and avoid close contact with others. Avoid touching shop items that you do not intend to purchase and please supervise your children.

 

Lastly, please check our website before you set off, for all of the up to date information that you need to have the great, safe day out at Walby Farm Park!

See you soon!

 

We hope that we can help you find out what you need to know using the links above.

Here you can download our Walby_Farm_Park_2020 leaflet.

If you can’t find what you need please do get in touch – we’d love to hear from you.

You can either contact us by telephone on 01228 573056,

Email us at [email protected]

Or contact us via social media through Facebook or Twitter, whichever way you prefer!  We also have a YouTube channel.

For your information, please follow the link to our Privacy Policy –  GDPR Privacy Notice for website Walby Farm Park May 2018 FINAL.

In addition, here is our Cookie Policy, please click on the link – GDPR-compliant-cookie-policy-1 Walby Farm Park May 2018 FINAL.

For our latest update on Coronavirus, please visit this information page.

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